OUR HISTORY
OF COMMITMENT AND SUPERIOR SERVICE
Since 1969,
Gladstone Care and Rehabilitation Center has established a reputation
as a facility which offers residents, families and visitors quality
care and exceptional customer service. Located at the foothills
of the San Gabriel Valley, our 118-bed center features
beautifully landscaped lawns and a 1.7 acre park designed especially
for residents. All of this combines to create an atmosphere of
tranquility and comfort in which our residents can rest and
recuperate.
SUPERIOR SERVICE
At Gladstone Care
and Rehabilitation Center, we believe in offering more than just the
standard in nursing home care. We believe in going the extra
mile every day. We demand more from our staff than just
possessing technical ability. We insist they be gentle,
sensitive and kind. We set high expectations for our staff so
they are prepared to meet the daily needs and requests of our
residents. We believe that our service distinguishes us in
maintaining a first-class facility.
Through our facility's Customer Service program, each employee learns
the importance of the five principles of customer satisfaction:
- Commitment
- Leadership
- Attitude
- Service
- Support
This on-going training program, unique to the long-term health care
industry, addresses and reinforces our commitment to superior resident
care.
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